AOKO Returns and Exchanges
Returns & Exchanges
30-Day Return & Refund Policy
We accept returns within 30 days of delivery. To be eligible for a return, items must be unused, in their original condition, and in the original packaging, with proof of purchase.
To initiate a return, please contact us with your order details. Once your return is approved, instructions for sending the item back will be provided.
Refunds will be issued to the original method of payment after the returned item is received and inspected. Please allow a reasonable processing time for the refund to appear on your account.
Shipping fees are non-refundable unless the return is due to a defective, damaged, or incorrect item. Customers are responsible for return shipping costs unless otherwise stated.
Items marked as final sale or clearance are not eligible for return or refund.
If you receive a defective or incorrect item, please contact us within 30 days of delivery so we can resolve the issue promptly.